Currently, we are only shipping to US addresses. Once your item is packaged and labeled, you will receive a tracking number to the email you have provided. Please make sure that the shipping address you provide us with is correct. If the address is not correct and we have already shipped your order, you will need to contact the carrier directly about the issue.
Refunds are only offered if the candle is defective (will not stay lit after 5 or more light attempts) or is delivered to you broken. When contacting us about defective or broken item, please have photos available for us to see. Orders are no longer eligible for refunds 30 days from the date order was placed.
We will offer returns and exchanges on candles if the scent is not what you expected as long as they have not yet been lit. If a candle has been lit you can not return or exchange it. For returns, you will get refunded the cost of your original order upon receiving the returned items. When returning/exchanging candles, buyer is responsible for return shipping costs. Orders are no longer eligible for returns/exchanges 30 days from the date order was placed.
Revised: April 11, 2018